You have tried to place an order, but there are no postage options displayed. Firstly: thank you for trying to order in the first place; we value your business. Let’s try to sort this out.

Your delivery address is outside of the U.K.

We do not currently post items to foreign climes, because the cost of the postage is just too high, and too many items get lost on the way.

You have items in your basket that cannot be posted.

Some items (e.g., tonic, beer or gift hampers) are available for local delivery only, and cannot be posted. This restriction is generally shown as part of the product description; if you missed it, check any tonics or beers first that may be in your basket. (Click here to view your basket.)

Your postcode is not recognised.

If you think you live in an area that is part of our free delivery zone (defined as Ely and surrounds, Littleport and Downham Market), but you are not offered free delivery, please let us know your postcode. The most likely reason is that we missed your postcode from the list (this is a particular issue around the new housing in the north of Ely). However, please note that the minimum order for free delivery is £10, excluding any coupons you might have.
If you happen to live within 1-mile of the A10 between Littleport and Downham Market (be honest), please let us know your postcode and we will add it to our free-delivery list. We do not offer free delivery any further north than Downham Market.

If it’s none of the above…

…please contact us and we will do our best to help. Please let us know the delivery postcode, and what it is you are trying to order.